Shipping

Every Lissa order ships fully insured for the value of the jewelry, signature required, by 2-day air. Need it overnight? Call us at 212-245-4780 and we will arrange it. We do not ship fine jewelry by ground.

United States. Complimentary insured shipping on orders of $500 or more. Orders under $500 ship for a flat $40.

Showroom pickup. Choose pickup at checkout and collect your order at 445 Park Avenue, Suite 16B, New York, NY 10022. We email you when it is ready.

International. We ship to Canada, the United Kingdom and the European Union for a flat $200 on any order, fully insured, signature required. Import duties and taxes are not collected at checkout; they are paid to the carrier on delivery. For other countries, email us and we will quote insured shipping.

Timing. In-stock pieces ship within 2 business days. Made-to-order pieces ship when ready; the lead time is shown on each product page. A signature is required on delivery, so please ship to an address where someone can sign.

Returns and exchanges

Lissa Fine Jewelry offers exchanges or store credit within 10 days. Refunds are not offered. Merchandise must be in original and unworn condition with the original gift box, warranty cards and explanation booklets. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are final sale. Store credit never expires.

Online orders. The 10-day window begins on the day your order is delivered. Email us with your order number and we will send an insured return label; the cost of return shipping is deducted from your store credit. Please do not ship jewelry back with your own label, as uninsured packages cannot be accepted. Original shipping charges are not credited. Online purchases may also be exchanged in the showroom within the same window.

Damaged or incorrect orders. Email us within 48 hours of delivery with photos and we will cover all shipping to make it right.

Holiday purchases. Orders placed November 15 through December 24 may be exchanged or returned for store credit through January 10.

Appraisals

Appraisals are available on request. Call 212-245-4780 or email us after your purchase and we will prepare one for your piece.

Full terms, including special orders, custom work, repairs and our gemstone disclosure, are in our return policy.