Every order ships fully insured for the value of the jewelry, signature required, by 2-day air. Need it overnight? Call us at 212-245-4780 and we will arrange it. We never ship fine jewelry by ground.

Yes. Choose showroom pickup at checkout and collect your piece at 445 Park Avenue, Suite 16B, New York. We will email you when it is ready.

Alaska and Hawaii ship at the same US rates: complimentary on orders of $500 or more, a flat $40 under $500. We ship to Canada, the United Kingdom and the European Union for a flat $200 on any order; import duties and taxes are paid to the carrier on delivery. For other countries, email us and we will quote insured shipping.

Exchanges or store credit within 10 days of delivery on unworn pieces in their original packaging. Refunds are not offered. Custom, special order, altered and closeout pieces are final sale. Full details on our Shipping & Returns page.

No. Store credit never expires.

Orders placed November 15 through December 24 may be exchanged or returned for store credit through January 10.

Usually, yes. Use the request-a-size form on the product page and we will confirm availability, timing and price within one business day. Sized rings are final sale.

No. Every Lissa ear cuff is non-piercing. Most have a hinge so they open, slide onto the ear and close comfortably.

Yes. Appraisals are available on request; call 212-245-4780 or email us after your purchase.

Yes. Natural gemstones may have been treated by traditionally accepted trade practices; see our Colored Gemstone Enhancement Disclosure on the Shipping & Returns page.

Bring it in. We clean and check settings free of charge, and recommend a visit every 6 months.